I was in Washington, D.C. this week doing some workplace violence prevention consulting and our capital is buzzing with anticipation and wondering will Obama or McCain become the next residence in the White House. Whether you are a McCain supporter or not you have to give him credit for understanding the power of a great headline and marketing. No matter what the outcome of the election Sarah Palin has achieved ‘rock star’ status and has become one of the best known public figures in the country. Now if I could only immolate this with my business. Maybe I should call Sarah for an interview in the Bistro Column. This could put us on the map too.

Please do me a favor and add me to your PR announcement list so that we can stay in the know about the latest happenings. Also remember our eDirect service is available to you, if you want to get a PR announcement out to the industry.

I would like bring to your attention that we have a new sponsor for the Legal Challenge which so many of you love to read. Fetch Footprint's AI technology revolutionizes background check fulfillment by delivering real time, accurate data quickly and cost-effectively. Benefit from lower fulfillment costs, increased productivity and ultimately a new revenue source. Be sure to view their ad in the Legal Challenge section of this newsletter or learn more at:

We also would like to remind you to put us in your marketing budget for 2009. See the column on ‘2009 Budget Season is Here’ to see our list of services. We are sure we have a service that will amplify your marketing efforts.

To our international colleagues and clients we want you to know that we have arranged for our landmark publication, The Employment Screening Journal, to be distributed at Business Forum International Vetting Conferences throughout the year. So you should also think about putting us in your budget because we are going to be expanding our outreach efforts to businesses in the international community.

Happy reading and Happy Halloween! Don’t over do it with the ‘trick & treating’ so you have a chocolate hangover in the morning.

Peace and stay blessed until next month. Oh! One more thing, my fellow Americans be sure to vote.

PS - Shalom is hello in Hebrew.


Volume 4, Edition 10, October 2008



Seven Companies Notified Of Possible Debarment For Knowingly Hiring Illegal Aliens

The U.S. Immigration and Customs Enforcement has announced that it has notified seven companies of potential debarment from federal contracting because each has been found to be unlawfully employing persons without work authorization. Such notification has the following effects. Each company's name has been entered into the Excluded Parties List System (EPLS), a web-based system that identifies parties suspended, debarred, proposed for debarment or otherwise excluded from receiving federal contracts, certain subcontracts, and certain types of federal financial and non-financial assistance and benefits. (The EPLS is at Each company is immediately prohibited from competing for new government contracts.

For More Information Go To:

States That Ban Cell Phones While Driving

Since cell phones have become a necessity for today’s business professional and many of you travel across state lines we thought you would be interested in knowing those states that have banned the use of a cell phone when driving unless used with some form of hands-free kit. Hopefully this knowledge will keep you out of hot water with the law and more importantly keep you free of injuries.

To view the complete list go to:

NAPBS Fall Conference - Report from Bruce Berg and Evan Zatt

The attendance at the conference grew by 15% over last year to 345 attendees. Originally, this mid-year conference was mostly an organizational meeting for the Board, the committees and the committee members, but has grown far beyond that to really become almost as much as the Spring conference. Sure there is time for the business part of NAPBS, but there were also two days of education tracks that were all very well attended. And, of course, networking, networking, networking; with other companies and with the 25 or so exhibitors who help support NAPBS and care enough to be there for NAPBS members. There was also some very effective after-hours social networking which is so much fun and so informative as well.

To Read the Full Report Go To:


Secure Identity Systems Helps Springfield State Bank Comply with Red Flag Regulations

Springfield State Bank, a bank serving Washington County, Ky., has signed Secure Identity Systems to help the bank move towards Red Flag compliance in time for the FTC's Nov. 1 deadline. As part of this, SIS will conduct an Initial Risk Assessment, develop a customized Policies & Procedures Manual, and provide New Account Authentication and Change of Address Verification for all consumer accounts. With the Initial Risk Assessment and Policies and Procedures Manual, Secure Identity Systems will evaluate Springfield State Bank's current identity protection strategies, as well as Bank Secrecy Act (BSA) requirements, information security, and identity theft risk factors. They also will outline the measures the bank must implement to detect, prevent, and mitigate fraud. Secure Identity Systems' New Account Authentication will help Springfield State Bank take authentication beyond the standard two forms of ID. When a customer attempts to open a new account, SIS's solution instantly consults a series of databases, including the Social Security Administration, credit bureaus, and local property databases, for the most accurate and current information to authenticate the identity of the new account holder. SIS also provides USA Patriot Act compliance, checking customer ID information against OFAC and multiple other government watch lists. Secure Identity Systems is the only company in the United States to offer financial institutions a complete, end-to-end solution for Red Flag compliance.

For more information about Secure Identity Systems' array of ID fraud protection services, including New Account Authentication, Anti-phishing Detection and Take-down, and mConfirm Authentication, visit


Insights on Mergers & Acquisitions in These Challenging Financial Times
By Ken Will

The financial world is in turmoil and of course this is impacting the M&A market. If you are considering an acquisition, or selling, you must be asking whether this is the worst of times to make a move — or perhaps the best.

The picture I see, as an M&A Consultant, is a fascinating mixture of good and bad. Here are a few things I see happening:

  • Instead of selling, companies under financial threat may seek mergers with other victims of the crisis. I am seeing
  • quiet talks between struggling competitors, looking for ways to wring out the costs and create a new, stronger entity.
  • Banks, not long ago, were pressuring struggling companies. However, recently, there’s been a dramatic reversal of attitude. The last things banks want today is a number of collapsing companies. You’ll find a more liberal attitude right now.
  • The right acquisition can dramatically accelerate your company’s growth.

The most important benefit of a judicious acquisition or merger can be to “recalibrate” your business. Every healthy business has to redefine itself over and over again to flourish in a changing world. Acquisitions – mergers - and divestitures – can be a swift and powerful way to positively reinvent your company to meet new pressures and leverage new opportunities.

For confidential conversation regarding mergers, acquisitions and sales in the background screening/drug testing/occupational health industry contact Ken Will, AdMed Consulting at or 701-258-7127.

 Welcome to the Legal Challenge Question!

Sponsored By:

FETCH Technologies

As the background screening industry continues to get more competitive the firms that will ultimately succeed will be those that create competitive advantage through their people by offering continuous learning opportunities to heightened their knowledge and capabilities. We believe that having employees that are very knowledgeable about the legal landscape of background screening is essential to continued success.

We are grateful to Pam Devata, Seyfarth Shaw LLP for providing the expertise for this valuable endeavor. For information regarding the answers to the Legal Challenge Questions, please contact Pamela Devata at Seyfarth Shaw LLP at or 312-460-5000 or visit

Please choose your answer by clicking on it:

When a reseller receives a consumer dispute fron a consumer it should:

a) Fully investigate the dispute, after all a reseller is a type of CRA.

b) Do nothing because it is a reseller, not a CRA.

c) Pass on the dispute to the CRA.

d) Both a and c.

2009 Budget Season is Here!

We Specialize in Promoting the Products and Services of businesses in the Background Screening Industry. Advertise with us in 2009:


Platinum Member - HireRight, Inc, Named One of Human Resource Executive® Magazine’s Top 10 HR Products of 2008

Human Resource Executive Magazine Names HireRight Enterprise 2008 Top HR Product of the Year

HireRight, a leader in on-demand employment background and drug screening, today announced that HireRight Enterprise™, a screening management solution designed specifically for the needs of large organizations, has been named one of the 2008 Top HR Products of the Year by Human Resource Executive® magazine. Selected from a record number of entries, HireRight Enterprise was chosen after thorough evaluation by the Human Resource Executive® editorial staff.

Their winning product is HireRight Enterprise which is an enterprise-wide screening- management solution that allows users to request and oversee criminal-records searches, employment and education-history verifications, I-9s and credit reports, motor-vehicle records searches, drug tests and more. Searches can be international or state-specific. The dashboard -- a first for management of screening activities -- displays summaries and real-time progress on all requests, offers a library of letters and e-signatures for compliance and provides workforce analytics. The application can be integrated with other applicant-tracking systems.

To Read The Full Article Go To:

Platinum Member - Verifications, Inc. Named to Inc. 5000 List of Fastest-Growing Private Companies for Second Consecutive Year

Verifications, Inc., (VI) appears on the recently released Inc. 5,000 list of the fastest-growing private companies in the country for a second consecutive year. VI ranked seventh among Minnesota business services companies with three-year growth approaching 150%. VI finished in the top half of the Inc. 5000, a direct result of the company's continued organic growth. "Our inclusion in the Inc 5,000 for a second straight year is attributable to the dedication of the VI team, our comprehensive hiring process solutions and a single-minded commitment to our clients," explains Curt Marks, Verifications' Chief Executive Officer and President. "With the release of VI Applicant Manager, our unique web-based solution that enables employers to select, hire and onboard from a single platform, we're poised to continue our rapid growth." The 2008 Inc. 5000 list measures revenue growth from 2004 through 2007. To qualify, companies must be U.S.-based and privately held, independent - not subsidiaries or divisions of other companies - as of December 31, 2007, and have had at least $200,000 in revenue in 2004, and $2 million in 2007. More information about the 2008 Inc. 5000 can be found at

For More Information Go To:

GIS & Aithent Announce Partnership to Provide Integrated Producer Licensing & Background Screening

ServicesAithent Inc. ( and General Information Services, Inc. (GIS) ( announce the launch of a strategic partnership between the Aithent Regulatory & Compliance Solutions (ARCS) group and the GIS Pangea for Insurance platform. Aithent and GIS will combine their leadership positions in the insurance licensing, onboarding and background screening markets to provide the industry with integrated products that will enable insurers, brokers, and agencies with a streamlined process to manage insurance licensing, background checks and appointments from a single compliance dashboard.

"We at GIS are delighted to be working closely with Aithent, the leader in the insurance regulatory and compliance software market, to deliver a powerful and flexible licensing solution to our clients and to the broader insurance compliance market." stated Raymond Conrad, CEO of GIS. "The time for user-friendly, integrated compliance tools has arrived and Aithent and GIS are proud to provide the first end-to-end solution that supports the ways in which our clients actually do business."

For more information about GIS and their products and services, please visit

SOURCE: General Information Services, Inc.

WinOcular Applicant Tracking and Hiring Automation Technology Revolutionizes Hiring for School Districts

The WinOcular Hiring Automation and Applicant Tracking system will allow Region 10 to provide a nationally and regionally focused hiring portal for applicants to view postings and apply for jobs in all 80 school districts and charter schools served by the Regional ESC. “The focus on the applicants needs is a unique perspective offered by WinOcular,” states Dr. Williams. “Job seekers complete just one application and are immediately able to apply for jobs in every one of our Districts. This will save them time and improve their chances of being hired in Districts that meet their preferences.” WinOcular then integrates with an automated background checking systems to further qualify each applicant

.For More Information Go To: or call Paul T. Montgomery, Director of Marketing, Combined Computer Resources, Inc. at 800.956.1866 x107


DOT Response to Comments and Decision on Procedures for Transportation Workplace Drug and Alcohol Testing Programs

Having considered the comments, the Department remains convinced that conducting all return-to-duty and follow-up tests under DOT is the most prudent course from the viewpoint of safety. It is the method we have available today to deter and detect attempts to cheat, pending the availability of less intrusive alternative specimen testing methods. Under 40.67(b), there are no individuals who will be directly observed who have not already been subject to being directly observed under previous versions of Federal safety requirements by refusing to test, using illegal drugs, or otherwise breaching the rules. By this conduct, each of these individuals has shown a willingness to endanger public safety. Individuals in this category have a greater than average likelihood of using illegal drugs in the future and a higher than average motivation to cheat on a test. Under these circumstances, the Department is justified in regarding these individuals as having a reduced legitimate expectation of privacy, compared to covered employees in general. Given the increased availability of cheating products, compared to twenty years ago when Part 40 was first issued, the Department can properly adjust the balance between safety and privacy by making DO collections mandatory, rather than optional, in follow-up and return-to-duty testing.

For More Information Go To:


ASIS International Releases Research Report on Strategies to Detect and Prevent Workplace Dishonesty
By Read Hayes, PhD

ASISEstimates reveal that between 40% and 50% of all business losses can be attributed to employee theft. Employers cannot afford to ignore this large-scale problem and should do everything in their power to create a workplace atmosphere that promotes honesty and encourages and rewards good behavior. They need to make it clear that dishonest behavior will be quickly detected and severely punished. This report provides research-informed, practical strategies to reduce counterproductive workplace behaviors, including thefts and frauds of all types. It describes factors that can lead to these behaviors, describes common employee theft and fraud methods, and analyzes selected prevention techniques, policies, and technologies. Regardless of their motivation, many employees are more likely to stray from acceptable behavior when an opportunity presents itself. If an employee perceives little chance of being caught, he or she may be more inclined to steal. This report provides employers in all types of businesses with ways to discover counterproductive and criminal employee behaviors and to prevent employees from even thinking of swaying from acceptable workplace norms. When implemented, the numerous strategies documented through research can prevent problems from occurring—and reoccurring.

For Read The Full Report Go To:

 DATA PROTECTION (continued):

Massachusetts Issues Comprehensive Data Security Regulations

Recently, Massachusetts issued comprehensive regulations relating to the law, which will impose a significant compliance obligation on virtually all businesses with employees or customers in Massachusetts. All businesses which hold or transmit personal information of their customers and employees must review their existing policies and employee handbooks to ensure compliance with these new regulations. The regulations impose two broad requirements. First, the regulations require every business that holds personal information to implement and maintain a comprehensive, written "information security program." While the regulations make it clear that the program should be tailored to the particular business or industry, all programs must address the following issues:

To Read The Full Article Go To:

Survey Shows Dismissed IT Staff Will Steal Your Secrets – If You Let Them

A survey into “Trust, Security & Passwords” conducted at Infosecurity 2008 – Europe largest IT security event amongst 300 IT security professionals has revealed that 88% of IT administrators, if laid off tomorrow, would steal valuable and sensitive company information. The target information includes the CEO’s passwords, the customer database, R & D plans, financial reports, M & A plans and most importantly the company’s list of privileged passwords. Only 12% would be honest enough to leave empty handed. The privileged password list provides the keys to unlock access to every piece of information that’s on the network, of the 88% that said they would take valuable information with them a third of devious IT administrators would take the privilege password list which would give them access to all the other sensitive and valuable documents and information such as financial reports, accounts, salaries and other privileged and highly sensitive information. If the looming recession means redundancies at your workplace, exercise extreme caution when it comes to dismissing your IT guys - that’s the stark warning from privileged identity management specialist firm Cyber-Ark.

For More Information Go To:



Background Screening and Investigations

Managing Hiring Risk from the HR and Security Perspectives

By W. Barry Nixon, SPHR and Kim Kerr, CPP
352 pages 16 ills
Copyright 2008
USD 49.95, Reference

Butterworth-Heinemann Title
ISBN: 978-0-7506-8256-5

To Order Go To and click on the book cover

The Safe Hiring Audit: The Employer’s Guide to Implementing a Safe Hiring Program, Authors: Lester S. Rosen, Michael Sankey

To view table of contents go to - Visit or For More Information and To Order Go To:


We can help you have a high quality e-newsletter to help nurture your relationship with your clients and attract new clients. Our customized newsletter service will take over your newsletter task or create a new one for you. We can manage the creation of your newsletter for you.

We are constantly researching information to use for The Background Buzz and you can put our research to use for you. Using the information rich content from The Background Buzz (minus the ads and competitors information) we will create a custom newsletter for you.

Use your staff’s time to do more valuable work and save all the hassle of researching or writing articles, formatting and managing all the other ezine tasks with our customized ezine process.

Contact Barry Nixon at 949-770-5264 or at for more information.

 One Place! Many Suppliers!

Looking for the Top Suppliers in the Industry? Need to find a new Supplier?

Visit’s VENDOR SHOWCASE which features suppliers to the Background Screening Industry (go to, click on ‘Click Here’ and then scroll down to Vendor Showcase for Background Screening Industry Suppliers)


Are you interested in keeping up with the latest developments on the world wide web and with web site technology from a business owner or business development perspective? If so you may want to sign up for Web Site Magazine. It is complimentary and written in a straightforward, easy to read and understand manner. It is published in hardcopy.

Website Magazine


New Rules for Visiting the United Kingdom on Business

The United Kingdom Government has announced new rules for people who wish to visit and work in the UK for a period of six months or less. In a move intended to “safeguard the visitor route into the UK from abuse,” such individuals will now be required to apply for a dedicated new business visa, and provide proof that they will be carrying out specific activities during their stay in Britain. Those who wish visiting the UK on business for up to six months will now be required to:

  • attend meetings or conferences;
  • arrange deals, negotiate or sign trade agreement or contracts;
  • undertake fact-finding missions, check details or goods; and
  • conduct site visits and promotional activities.

For More Information Go To:

Countries That Ban Cell Phones While Driving

The global trotting in the international marketplace has become an increasing reality for professional background screening firms and the use of cell phones is ubiquitous. Accordingly, we thought it was important for you to know those countries that have banned the use of a cell phone when driving unless used with some form of hands-free kit. Hopefully this knowledge will keep you out of hot water with local law enforcement and more importantly keep you free of injuries.

To view the complete list go to:


Australia: Drug Testing In The Workplace

The Australian Industrial Relations Commission (AIRC) has recently foreshadowed significant developments in how employers should test employees for drug and alcohol use. On 25 August 2008, Senior Deputy President Hamberger of the AIRC determined a dispute between an employer (Shell) and a union (CFMEU) regarding drug and alcohol testing at the employer's oil refineries. His Honour concluded that the core issue is which test is more likely to indicate actual impairment and effect on the employee's performance at work, consequently, implementation of a urine based random drug testing regime would be unjust and unreasonable since it measured longer term effect which was less of a job related issue. This decision in the Shell case appears to foreshadow a shift in what is viewed by the AIRC as a reasonable method of testing for drug and alcohol impairment in employees.

For More Information Go To:


We have enhanced our International Resource Center to be a valuable resource for anyone looking for information on doing international background verifications, vetting or screening. It includes information on international data protection and other laws, terrorist searches and much more. Also included is very practical information on time zones, locating cities, holidays in different countries, etc.

New Information Added:

This website's mission is to provide our visitors with comprehensive and up to date information on how to dial internationally from the USA, Canada or from any other country. Telephone country codes and international area codes are displayed by country, with additional info featured such as city and cellular codes, telephone books. In addition we provide a comprehensive list of country and exit codes.

International Training Resources

We have added International Training Resources to the International Resource Center. We update this section monthly. Bookmark this valuable resource so you can quickly find the information you need.

To view the International Section go to look in the middle of the page for the gray bar like the one below.

AUSTRALIA (continued)

Employee Fraud What Employers Can Do About It

Employee fraud is estimated to cost Australian businesses about $18 billion each year. But there are ways for businesses to curtail fraudulent conduct by employees and remedies to be taken when fraud occurs. Employee fraud has again hit the media spotlight with recent cases such as the rogue trader, Jerome Kerviel, who cost French bank, Société Générale, a record US$8.2 billon through unauthorised trades. Recently in Australia, senior staff at RailCorp in New South Wales allegedly defrauded the business of at least A$20 million and in another case, a St George Bank employee has been charged with defrauding the bank of A$1.4 million over eight years. The major challenge with corporate fraud is that the people doing the defrauding are experts in their field. They know their companies inside out. They know the computer systems and they know exactly what to do and how to hide it. The failure of companies to demonstrate a hard line on fraud and control the problem, creates added temptation for employees who are convinced they can succeed in their fraudulent activities.

Firms should take specific steps to deter, detect and address fraud including recognizing the very real threat that fraud poses to the business; addressing fraud prevention as a strategic corporate issue; establish a clear policy focused on reducing, as much as possible, employee fraud.

For More Information Go To:


Security: Stop, thief?

If you think your business is unlikely to endure a criminal act, think again. Across Canada last year, businesses reported 69,000 break-and-enters alone. Identity theft costs companies and consumers an estimated $2 billion annually, according to the Canadian Council of Better Business Bureaus. Cybercrime—including hacking, “phishing” and the use of spyware—is growing exponentially as thieves realize the value of sensitive information on the black market. In May, the Canadian Association of Police Boards, which represents police-oversight boards, said its own surveys of the public and police plus numerous other studies suggest that cybercrime is close to becoming the No. 1 crime category in Canada. To make things worse, the bad guys (and girls) are increasingly operating in teams and deploying modern technologies to more effectively relieve small businesses of everything from scrap metal to credit-card numbers. Although there’s no definitive figure for the cost of crime to Canadian companies, it clearly runs into the many billions of dollars—even before the cost of ruined corporate reputations is factored in. The first step in breaking free of such dangerous complacency is to admit that it’s not a question of if, but when your firm will be a target. Police and security analysts recommend a layered approach to security, so that you’re not counting on just one or two barriers to do the job.

For More Information Go To:


Europe At Risk Of Recession

Growth prospects are being revised downwards, industrial production is shrinking and unemployment is likely to rise, according to The Global Competitiveness Report 2008-2009 from the World Economic Forum (WEF). The global financial crisis will have profound effects on Europe and its consequences on the real economy are still unfolding, according to a new report from the WEF. The report highlights that the contagion effects of the financial meltdown will affect the real economy of the region. In Western Europe, growth prospects are being revised downwards, industrial production is decreasing in several countries and unemployment is likely to increase. The report examines the global risks most pertinent to Europe, Russia, Eastern Europe, Turkey and Central Asia.

For More Information Go To: or to

EU's Criminal Records Information System Needs Solid Infrastructure Says European Data Protection Supervisor

On 16 September 2008, the European Data Protection Supervisor (EDPS) adopted an opinion on a proposal for a Council Decision on the establishment of an electronic European Criminal Records Information System (ECRIS). The Decision is part of a package designed to help EU Member States to share the criminal records of their citizens and exchange information on past criminal convictions. Peter Hustinx, Supervisor, says: "The processing of personal data relating to criminal convictions is of a sensitive nature, and the confidentiality and integrity of criminal records data sent to other Member States must be guaranteed. It is therefore paramount that high standards of data protection be applied to the functioning of the system, which should ensure a solid technical infrastructure, a high quality of information and an effective supervision."

For More Information Go To:


BDO Stoy Hayward Releases 5th Annual Fraud

January 2008 saw the release of the fifth edition of FraudTrack, the annual report based upon extensive research conducted throughout 2007 by BDO Stoy Hayward compared with the experiences of their own fraud investigation team. As predicted, the economic tide has turned. Whilst challenging market conditions aren’t good for the economy, they are certainly great for fraud investigators.

Key findings so far in 2008:

  • Reported fraud cost UK businesses over £705m – 74 per cent increase on the same period last year.
  • Fraud in the Financial Services sector accounts for more than £636m, 90 per cent of the total cost and a 15 fold increase on sector fraud levels last year.
  • Employee fraud increased from 2.5 per cent to 11 per cent of all fraud.
  • Management fraud accounts for 46 per cent of fraud cases and third-party fraud accounts for 32 per cent, costing businesses a total of £541m.
  • At 36 per cent, greed is still the main motive for fraud. Debt is a close second at 25 per cent followed, interestingly, by gambling at 24 per cent.
  • The value of reported fraud in April 2008 alone was £317m.

The combination of spiralling personal debt and desperate employees spells real danger for business. Businesses need to be extremely diligent in their recruitment processes ensuring they have a solid first line of defence against fraud. This is not to say that common motives won’t corrupt the most trustworthy employees, keep appraised of any strange or unusual changes in an employee’s lifestyle.

To Read The Full Report Go To: or for more information contact Simon P Bevan, Partner, Head of Fraud Services Unit at


Today we have the privilege of talking with Page Arrington, Vice President of Marketing for G.A Public Records Service, Inc.

When not working, Page has a variety of activities to keep her busy. For the past two years, Page has been moonlighting as a wedding planner. "I have done five in the past two years and I really enjoy it. It is a very interesting industry and I would not mind doing it full-time one day. I love to create a unique situation for the couple.

Weddings can be the same and I like to create something really different that the bride can enjoy and remember for the rest of her life," states Page.

She is also a huge college football fan and her favorite team is Texas A & M. The marketing executive is diverse to say the least. She's played the viola for the past 17 years and loves classical music. With a big smile Paige says "I love country music and I am a country girl."

She recently traveled to Switzerland and shared that she likes to take at least one major vacation a year. While in Switzerland, she hiked to the top of a mountain and told us it gave her an incredible view of Zurich. She said “everything was so lush and green, it was amazing."

On the business side of things, Page got started in the business after I graduating from high school. A friend worked at GAPRS and got her in. Page says “I fell in love with the job and have been here ever since. I have been with GAPRS for ten years now." Paige has worked hard and has been very instrumental in the success of the company. Having risen to be V.P. of marketing she is responsible for the face of the company and bringing in clients.

She added that GAPRS provides quality, on-site, criminal record searches throughout the country. "One of the main reasons a company would utilize our services is to provide them with tenant or pre-employment screening," says Page. Her day- to-day duties involve a lot of customer service interaction, stating, "Handling the needs of our clients is what allows us to stay competitive in this industry. We also make sure that we are competitively priced, have very high standards and operate with integrity."

In response to a question about where she sees the industry going, Page took a moment to think about the industry and stated that she sees the industry continuing to grow, noting that business has really picked up over the years, particularly with 911 and the way things are with security, I don't see things slowing down at all – and with the energy, enthusiasm and hard work apparently in her genes we don’t see Page slowly down either.

Page Arrington can be reached at, or for more information about GAPRS please go to



2008 Events (Click Here to View full list of 2008 Events) – Updated Monthly

SHRM State Conferences, visit

Drug and Alcohol Testing Industry Association (DATIA), 2008 Training Course Schedule, visit

National Association for Professional Background Screeners (NAPBS), 2008 Webinar Schedule, visit

World Federation for Personnel Management, Events,


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