Postal Peace in Our Time? Management Has Programs to Defuse
Tensions, but Labor Calls for More
By Kirstin Downey Grimsley
Washington Post Staff Writer
Thursday, January 15, 1998; Page C01
In offices around America, the
phrase "going postal" has become a shorthand for stressed-out workers
their cool -- and, in extreme cases,
start shooting. There's even a new video game called Postal, in which players
take aim at police, pedestrians,
churchgoers and a marching band -- while a woman screams in the background,
"He's going postal!"
Two recent instances of mailroom
mayhem illustrate why the U.S. Postal Service has given rise to this workplace
Four weeks ago, in Milwaukee, a
postal worker who had been denied a transfer to day shift suddenly snapped
around midnight. He pulled out a
semiautomatic weapon and began firing -- murdering a co-worker with whom he
had been feuding and shooting his
supervisor in the eye, before killing himself.
One week later, on Christmas Eve, in
Denver, a fired postal worker came back to the mail-processing facility where
he worked, dressed in camouflage and
body armor and armed with a shotgun. He took seven of his former
co-workers hostage for nearly 10
hours, before finally releasing them unharmed.
These two incidents are,
unfortunately, part of a long history of employee violence at the Postal
Service. Since 1986,
35 postal employees have been
murdered by colleagues or killed themselves in 10 separate incidents across the
country. No other company, including
organizations nearly as large as the Postal Service, is believed to have
experienced any similar level of
violence by co-workers.
Postal violence has even surfaced in
the Washington region, where the Postal Service employs about 22,000
people. In January 1996, the manager
of a large mail-processing facility near Dulles International Airport became so
enraged because of personal problems
that she fired a gun into an unoccupied car owned by one of her
subordinates. She was convicted in a
Fairfax County court of destroying private property and carrying a concealed
weapon and was fired by the Postal
Postal Service executives said
workplace homicides, though tragic, are not unusually common, given their large
labor force. They also said some
incidents involved domestic disputes that spilled over into work.
"We don't think we're excessive
in terms of our experience of violence in the workplace," said Larry
Postal Service's manager of safety
and workplace assistance. "We think these incidents are a reflection of
Anderson said the Postal Service has
instituted one of the most extensive workplace violence-prevention programs
in the country, providing
specialized training and counseling to its employees nationwide -- and he sees
signs that conditions are improving.
"There's a lot we've done, but there's more we can do," he said.
Agency employees are being unjustly
tarred, some say. "It's an unfair characterization," said consultant
Johnson, who has helped the agency
develop its workplace violence prevention programs. "Workplace violence is
problem for the American corporate
landscape, and not just a postal problem."
Yet the level of violence at the
Postal Service does seem unusual -- especially compared with similar
workplaces. United Parcel Service,
for example, has about one-third as many workers as the Postal Service, but it
has experienced just one murder by a
co-worker in the past two decades, when one mechanic killed another in
1996 in a company parking lot.
Memphis-based Federal Express Corp., which has 138,000 employees, has never
had a single co-worker murder since
it was founded in the early '70s.
Some clues about what's causing the
mailroom strife can be found in a report released in October by the General
Accounting Office. The GAO said
persistent labor problems have "generally contributed" to tense
in postal facilities. A similar
report in 1994 described chaotic, adversarial conditions in many mail
plants, with labor and management
sharply at odds.
Since 1994, says the GAO, the number
of workplace grievances within the Postal Service has jumped, climbing to
almost 90,000 in fiscal 1996 from
65,000 in fiscal 1994. Union leaders have blamed the problems on poor
management; Postmaster General
Marvin Runyon has said the unions have been a roadblock to improvements.
Postal workers themselves point to
job stress. They cite the unrelenting avalanche of mail arriving every day, the
loss of autonomy due to automation.
They say these factors -- combined with what they view as rigid and insensitive
management -- make the post office a
pressure cooker that invites outbursts.
"It's scary," said a 35-year-old
female postal worker in Fairfax County, who asked not to be named because she
workers had been told not to discuss
the incidents with the media. "Since I heard about these murders in the
I have been wondering if I should go
out and buy a bulletproof vest to wear to work."
The American Postal Workers Union,
one of four unions that represents postal workers, wrote to Postmaster
General Runyon this month to express
alarm over the recent events, and to ask him to help fix a workplace union
officials described as
"fundamentally flawed." They called the postal agency's efforts to
fix the problem "empty
rhetoric" amid a continuing
"authoritarian management mentality."
The latest explosion of postal
violence comes at a time when the agency appeared to be improving its
The agency has been self-supporting
since 1982 and receives no tax dollars. Over the past three years, it has
generated $4.7 billion in profit,
which it has used to pay down long-standing debts. Meanwhile, mail-delivery
performance has been good as well,
with overnight mail delivery recently achieving a record 92 percent score.
The Merrifield center in Northern Virginia
is an example of the high-speed, high-tech workplaces that are replacing
the old post offices. Housed in a
cavernous 500,000-square-foot warehouse, it processes nearly 5 million pieces
mail each day, hauled in by a fleet
of 77 trucks and tractor-trailers. Massive, computerized sorting machines
the flow, and almost 90 percent of
the process is automated, with postal workers overseeing and monitoring the
activity. The small parcel bundle
sorter, for example, churns out 4,000 pieces of mail per hour.
But the Postal Service's new
efficiency may carry a steep price, some experts said.
"If you do a good job, what's
there when you come back? Just more mail," said Steve Albrecht, coauthor
of the book
"Ticking Bombs: Defusing
Violence in the Workplace." Albrecht noted that the agency is filled with
who have adopted a rigid management
style -- sometimes even measuring the length of workers' strides to make
sure they are walking efficiently.
The Postal Service is working hard
to find solutions, said Anderson and others at the agency. The agency has
tightened up the prescreening of
potential employees and established a "zero tolerance" policy for
threaten others or bring firearms
onto postal property. A new program will teach supervisors how to fire poor
performers gently, so they don't
become violent. "We're looking to see how to better manage the process so
person let go lets go of us,"
SHOOTINGS AT POST OFFICES
Here are other shooting incidents
before the two most recent ones in December.
Sept. 2, 1997: Jesus Antonio Tamayo,
a 21-year postal veteran, leaves his counter at a Miami Beach post office, and
shoots and critically wounds his
ex-wife and a friend, who were waiting in line. Tamayo, 64, then kills himself.
Dec. 19, 1996: Charles E. Jennings,
41, an 18-year Postal Service veteran, shoots a supervisor to death in a post
office parking lot in Las Vegas.
July 9, 1995: Bruce William Clark
walks up to his boss in a postal processing center in City of Industry, Calif.,
handgun from a paper bag and shoots
him to death.
March 21, 1995: Christopher Green,
29, a former postal worker burdened with "a mountain of debt," kills
and wounds another during a holdup
at the Montclair, N.J., post office.
May 6, 1993: (two separate
Postal worker Larry Jasion kills one
and wounds two at the post office garage in Dearborn, Mich., before killing
Fired postal employee Mark Richard
Hilbun kills his mother, then walks into a post office near Los Angeles and
shoots two workers, killing one.
Nov. 14, 1991: Fired
postal worker Thomas McIlvane kills four supervisors and wounds five employees
at a post
office in Royal Oak, Mich., and then
Oct. 11, 1991: Joseph M. Harris, a
fired postal worker, kills a former supervisor and her boyfriend at their home
Wayne, N.J., then kills two mail
handlers as they arrive for work.
Aug. 10, 1989: Postal worker John
Merlin Taylor of Escondido, Calif., shoots and kills his wife at their home,
shoots and kills two colleagues and
wounds another before killing himself at the Orange Glen post office.
Aug. 20, 1986: Patrick Henry
Sherrill, a part-time letter carrier in Edmond, Okla., kills 14 people in the
there before taking his own life.
SOURCES: Associated Press, news
© Copyright 1998 The Washington Post Comp